Please help us to maintain the operation of our business on sound principles so that we may assure you and other clients uninterrupted service. Once you have made an appointment, this time is reserved for you, therefore AT LEAST 24 HOURS NOTICE on business days (Monday to Friday) must be given if rescheduling is absolutely necessary – otherwise the session will be counted in your program or you will be charged a cancellation fee.
Payment of Counselling Programs
A $150.00 non-refundable deposit is taken at the time of booking to secure your first booking. This is not an extra fee and will be applied to the cost of your counselling program.
Counselling programs can be paid in advance or in full at your first appointment.
Alternatively you can select a payment plan and authorize us to charge your Visa or MasterCard (a $50.00 processing fee is added to payment plans for the Comprehensive Support Program and Guided Change Program). Our payment plans are as follows:
- Program 1: Comprehensive Support Program – 4 monthly payments
- Program 2: Guided Change Program – 3 monthly payments
- Program 3: Learning Program – 2 monthly payments
There are no refunds for services purchased. All professional services are CHARGED DIRECTLY TO THE CLIENT (we do not direct bill insurance companies). We will prepare any necessary forms or reports to help you collect your benefits from insurance companies. Methods of payment include: cash (exact change please), cheque, debit card, MasterCard, and Visa. We also have online debit, MasterCard and Visa available on our secure website.
Counselling Program/Package Expiry
Services purchased are non-transferable, non-refundable and expire after 8 months of the date of your first session in a program/package. The date of expiry cannot be extended should you not be able to complete your services and sessions. It is your responsibility to ensure you book your appointments and services within the allocated time you have to complete your program.
Payment of Books & Education Resources
All professional services and products are CHARGED DIRECTLY TO THE CLIENT (we do not direct bill insurance companies). We will prepare any necessary forms or reports to help you collect your benefits from insurance companies. We do not offer monthly payment plans. Services and products purchased are non-transferable and non-refundable. Methods of payment include: cash (exact change please), cheque, debit card, MasterCard, and Visa. We also have online debit, MasterCard and Visa available on our secure website.
To read our user agreement please visit User Agreement.